We make food. Once a sealed jar of pickle leaves our kitchen we cannot resell it, so we cannot accept ordinary "change of mind" returns. What we do promise is that if something is wrong with what reaches you, we fix it — quickly and without argument.
When we replace or refund
- The jar arrived broken, cracked or badly leaking.
- You received the wrong product or wrong size.
- The seal was already open or tampered with.
- The product is past its best-before date on arrival.
- The parcel never arrived and the courier has marked it lost.
What we cannot take back
- An opened or partly used jar, unless the product itself was faulty.
- A complaint that the pickle is too spicy, too salty, too oily or "not like homemade". Taste is personal — pickle recipes vary by region and family, and ours is written on every product page before you buy.
- Slight oil seepage around the lid during transit, which is normal for oil-based pickles.
- Orders where the wrong address was entered by the customer.
How to raise a claim
- Within 48 hours of delivery, WhatsApp us on +918109537015 or email infodronixfoods@gmail.com.
- Send your order number and photos or a short video of the parcel, the label and the product. An unboxing video helps a lot for breakage claims.
- We reply within 2 working days with either a free replacement or a refund — your choice where a replacement is possible.
Please keep the packaging until the claim is settled; the courier sometimes asks for it.
Refund timelines
| Paid by | Refund goes to | Time after approval |
|---|---|---|
| UPI / Card / Netbanking / Wallet (Razorpay) | The same account or card | 5–7 working days |
| Cash on Delivery | Bank account or UPI ID you give us | 3–5 working days |
Once we process a refund, how fast it appears depends on your bank. Razorpay sends you a confirmation with a reference number.
Cancelling an order
You can cancel any order before it is dispatched — just WhatsApp us with the order number. Prepaid orders are refunded in full. Once the parcel has been handed to the courier, it cannot be cancelled; wait for delivery and raise a claim if something is wrong.
Orders returned to us (RTO)
If a parcel comes back undelivered because the address was incomplete, the phone was unreachable across three attempts, or a COD order was refused, we refund the product value for prepaid orders after deducting the actual two-way shipping cost. No refund is due on unpaid COD orders.
Contact
Dronix Foods Private Limited
House No. 2492, Nausar, Harda 461331, Madhya Pradesh
WhatsApp/Phone: +918109537015
Email: infodronixfoods@gmail.com
Support hours: 10am–7pm, Monday to Saturday